{"id":133,"date":"2016-05-03T14:52:17","date_gmt":"2016-05-03T18:52:17","guid":{"rendered":"http:\/\/blog.camberry.ca\/?page_id=133"},"modified":"2016-05-03T14:52:17","modified_gmt":"2016-05-03T18:52:17","slug":"time-spent","status":"publish","type":"page","link":"https:\/\/blog.camberry.ca\/?page_id=133","title":{"rendered":"Time Spent"},"content":{"rendered":"<p><strong><u>Patient Experience: Enough Time Spent with Patient <\/u><\/strong><\/p>\n<p>Enough time: When you see your doctor or nurse practitioner, how often do they or someone else in the office spend enough time with you?<strong><br \/>\n<\/strong><em>Direction of improvement: increase<\/em><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-126\" src=\"http:\/\/blog.camberry.ca\/wp-content\/uploads\/2016\/05\/enoughtime.png\" alt=\"enoughtime\" width=\"893\" height=\"564\" srcset=\"https:\/\/blog.camberry.ca\/wp-content\/uploads\/2016\/05\/enoughtime.png 893w, https:\/\/blog.camberry.ca\/wp-content\/uploads\/2016\/05\/enoughtime-300x189.png 300w, https:\/\/blog.camberry.ca\/wp-content\/uploads\/2016\/05\/enoughtime-768x485.png 768w\" sizes=\"(max-width: 893px) 100vw, 893px\" \/><\/p>\n<p><strong>Summary\/Analysis<\/strong><\/p>\n<p>Similar trends seen for the decisions about care indicator.<\/p>\n<p><u>Effectiveness:<\/u><\/p>\n<p><strong>West Durham<\/strong> ? focus on improving communication between staff and patient to provide the appropriate appointment length at booking<\/p>\n<p><u>Recommendations:<\/u><\/p>\n<p>Similar change ideas as those proposed for the decisions about care indicator in that if patients feel more involved in the care they received they will be satisfied with the amount of time spent with them as well.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>DETAILS<\/strong><\/p>\n<p><u>Peterborough<\/u>??? <em>90.50 ?&gt; 93.64<\/em><\/p>\n<ul>\n<li>Maintain ? same as above indicator<\/li>\n<\/ul>\n<p><u>Scarborough Academic<\/u>????? <em>89.00 ?&gt; 92.47<\/em><\/p>\n<ul>\n<li>Continue to collect information on patient perceptions like this to ensure SAFHT is within or at target<br \/>\n<strong>-&gt;?patient satisfaction survey<\/strong><\/p>\n<ul>\n<li><em>Second year patient survey was successfully administrated<\/em><\/li>\n<li><em>Improvements in survey methodology are being considered?staff aware of survey importance?.basis for changes are being made in operations<\/em><\/li>\n<li><em>Will continue to be responsive to patient input via surveys <\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><u>Trent Hills<\/u>???? <em>81.00 ?&gt; 85.59<\/em><\/p>\n<ul>\n<li>Revise primary care survey to ask specific questions about individual practices to improve other services<br \/>\n<strong>-&gt;?revise primary survey by adding specific questions<\/strong><\/p>\n<ul>\n<li><em>Same as above indicator<\/em><\/li>\n<li><em>Maintained or improved on levels from last year, certainly are improvements to be made in access, maintaining an excellent level of care for our patients <\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><u>West Durham<\/u>????? <em>88.00 ?&gt; 94.43<\/em><\/p>\n<ul>\n<li>Staff\/patient communication training to help ensure the appropriate amount of time is scheduled with the provider<br \/>\n<strong>-&gt;?training and follow-up coaching of all staff<\/strong><\/p>\n<ul>\n<li><em>Based on training will continue to provide for all staff, we hope that patients become more comfortable with sharing the actual reason for the apt. needed so that the right amount of time is booked. In addition, the communication training is consistently performed to ensure current and new employees are aware of how to ask the right questions and correctly book patients (appropriate apt. type, amount of apt. time needed for the type of apt.) <\/em><\/li>\n<li><em>Maintaining correct protocol may be difficult at times but consistent training helps ensure protocol is carried out <\/em><\/li>\n<li><em>Significant improvement from previous QIP ? exceeded target <\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>?<\/strong><\/p>\n<p><u>Kawartha North <\/u>???<em>96.00 ?&gt; 94.06<\/em><\/p>\n<ul>\n<li>Identify and address, as possible, concerns of any patients who did not respond ?always\/often? -&gt;<strong>?repeat patient satisfaction survey at least annually<\/strong><\/li>\n<\/ul>\n<p>Aurora ? Newmarket FHT: <em>92.00 ? 95.33<\/em><\/p>\n<ul>\n<li>Same as decisions one<\/li>\n<\/ul>\n<p>Health For All FHT: <em>?CB ? 98.02<\/em><\/p>\n<p><u>Key Learnings:<\/u> patient appreciation for time spent by and with providers helps drive further improvement<\/p>\n<p><u>Impact of Change Ideas:<\/u> very similar to access, patient centeredness is recognized as important Continuity of Care issue<\/p>\n<p>Southlake FHT: <em>80.00 ? 82.86<\/em><\/p>\n<ul>\n<li>Same as decisions indicator<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Patient Experience: Enough Time Spent with Patient Enough time: When you see your doctor or nurse practitioner, how often do they or someone else in the office spend enough time with you? Direction of improvement: increase Summary\/Analysis Similar trends seen for the decisions about care indicator. Effectiveness: West Durham ? focus on improving communication between [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":85,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-133","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blog.camberry.ca\/index.php?rest_route=\/wp\/v2\/pages\/133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.camberry.ca\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blog.camberry.ca\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blog.camberry.ca\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.camberry.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=133"}],"version-history":[{"count":1,"href":"https:\/\/blog.camberry.ca\/index.php?rest_route=\/wp\/v2\/pages\/133\/revisions"}],"predecessor-version":[{"id":134,"href":"https:\/\/blog.camberry.ca\/index.php?rest_route=\/wp\/v2\/pages\/133\/revisions\/134"}],"up":[{"embeddable":true,"href":"https:\/\/blog.camberry.ca\/index.php?rest_route=\/wp\/v2\/pages\/85"}],"wp:attachment":[{"href":"https:\/\/blog.camberry.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}